摘要：服务型政府建设是一项长期而艰巨的任务，特别是进入21世纪的今天，网络的发展为服务型政府建设提供了新的手段与途径，具有多方面的意义，同时也提出了更大的挑战。网络发展为服务型政府建设提供了新机遇，公民参政议政的渠道得到拓宽，政府的运行机制更趋于透明，能更好更快实现向现代服务型政府转变。但总体来看，“官本位”的思想根深蒂固，公民的参政素养不高和无序网络问政的存在，造成了服务型政府的建设诸多困境。如何利用网络平台有效地突破服务型政府的困境，对于政府来说是一个需要长期探索研究的过程。

关键词：网络治理； 公民 ；服务型政府

Abstract:Service government construction is a long-term and arduous task, especially in the 21st century today, the development of Internet provides a new method for service-oriented government construction and possesses many aspects of significance. At the same time, it proposes a bigger challenge. The development of Network provides a new opportunity for the service-oriented government construction, expands citizens' political participation channels, makes the operating mechanism of the government tend to be more transparent. .But overall, the bureaucratic thinking entrenched ,citizens' political quality is not high and the order to participate in political life is disordered. So, many difficulties about the construction of the service-types government were caused .It’s a long-term process of exploring study for government to effectively break through the dilemma for the government through network. 

Key Words: Network governance; Citizens; Service government