摘要:信息惊人的发展速度使人类生产生活方式发生的深刻的变革。在信息全球化的今天，电子商务以高效、快捷、方便的优势，以全新的企业经营理念、经营手段、经营环境成为经济全球化和全球信息化的一个重大应用领域。电子商务在这个时代已经不再是一个企业或一个行业的发展目标，而是全世界都必须面对的课题，它已经逐渐成为评价一个国家的经济实力，衡量一个国家国际地位的重要指标。在线购买的方式迅速被人们所接受，使网上销售平台越来越走向成熟，并走到了时代的尖端。正因如此，网上销售竞争也越来越激烈。所以在网上销售中要立于不败之地，必须想办法吸引更多的客户，使客户因你的服务而提高对该销售平台的关注，从而给公司带来很大的业绩。

　　　本网站主要采用IIS服务器 + ASP.NET开发语言+SQL SERVER 数据库实现，由前端应用层、中间信息处理层和底层数据访问层三个层次构成。其中应用层面向用户提供一种互动式的服务，信息处理层是后台非公开的应用系统，而数据访问层支持对核心数据库的访问、查询、数据分析、提取、数据资料校验等内容。系统功能包括用户注册、用户信息维护、管理员管理、订单查询、库存查询、商品信息管理、购物车管理、客户服务管理等。

关键词：商品信息；信息搜索；ASP.NET；SQL SERVER 2000 ；客服管理

Abstract:Information accelerated economic globalization, the profound human production and life style changes. In the information and the tide of economic globalization, e-commerce in an efficient, fast, convenient advantages to new business ideas, business methods, business environment of economic globalization and a major global information technology applications. In this era of e-commerce is no longer a business or an industry development goals, but the world must face, it has gradually become evaluate a country's economic strength, measuring a country's international status of the important indicators. After several years of development of Chinese e-commerce has made considerable progress, and permeated all levels of the economy. Online purchase quickly accepted by people, making online sales platform more and more mature, and went to the era of tips. Because of this, online sales platform becomes more and more intense. So in online marketing should be invincible, must try to attract more customers, make customer because of your service and improve sales platform attention to this. bring great results to the company.

　　　This site developed using IIS server + ASP.NET + SQL SERVER database implementation language, by the front-end application layer, middle layer and the underlying information processing data access layer three levels. Application level, which provides users with an interactive service, information processing layer is the background of non-public applications, and data access layer to support the core database access, query, data analysis, extraction, data validation, and more. System functions include registration, user management, system management, order processing, data collection, product management, information search, shopping car And customer service management.  

Keywords：Commodity Information； Information Search；ASP.NET；SQL SERVER 2000；Customer Service Management

　　　通过设计、实现具备必要功能的“家电销售客服管理系统”，实现企业客户信息维护、数据管理、信息查询、客户服务、基础信息维护、系统管理为企业的实际应用需求提供正确、可用、高效的客户信息管理系统。运用客户服务管理系统可以提高客户的各类信息的准确性，将信息无误的输入计算机并在数据库中存储起来。按照规定设计代码，大大保证了统计原始数据的准确性，在进行分析统计时可以最大限度地减少人为的影响，大大地提高工作效率。客户信息管理系统可以集储存、分析、统计为一体，节省人力物力，而且调用方便、统计快速、准确性高，可以充分发挥管理系统的统计分析功能。